THE PLATFORM
Epidermal is being built to diagnose and resolve support cases directly, with the customer watching and in control, and to get better by learning from what it finds.
WHAT IT IS DESIGNED TO DO
The labels show where each idea stands today. Nothing marked “In design”, “Planned” or “Research” exists as a product yet.
Each company’s agent is grounded in that company’s own documentation, products and support history, not generic advice.
Open decision: retrieval over approved company material versus fine-tuning or dedicated models. Each carries different cost, isolation and maintenance trade-offs.
A support page the customer opens in their browser. The agent gets scoped, visible, revocable access before anything is ever installed.
The animated walkthrough on this site shows the intended consent and approval flow. It does not access your device.
The agent sees the whole shared session, not isolated form fields, so it can diagnose what is really happening.
Seeing a full screen makes on-screen content an attack surface. Everything the agent reads is treated as untrusted data.
A fix the agent discovers is a candidate. It becomes trusted knowledge only after a person reviews and approves it.
Generalising a fix without carrying one customer’s private data into another’s agent is a hard requirement, not a later improvement.
When the agent can’t finish, it hands over a clear report: what it saw, what it tried, and why it stopped.
You can download an illustrative sample report from the concept walkthrough.
Desktop and mobile apps for cases a browser can’t reach: deeper OS access, an unresponsive device, or a phone camera for physical products.
Built only where browser-first genuinely falls short, and bound by the same consent rules.
Move an in-progress session from one device to another through a secure link.
The design must prevent a forwarded link from becoming somebody else’s access.
CURRENT THINKING
A working sequence, not a commitment. It will change as decisions are made.
WHAT IS TRUE TODAY
Tell us you’re interested. No access to any product is granted, and you can delete your details at any time.